Your mission
Do you want to better manage your working hours, reduce travel, and have less project stress, especially during holidays? Then apply your consulting experience in direct customer support and build lasting customer relationships.
Support our customers in the area of Microsoft Dynamics 365 FSCM or AX:
- Acceptance, analysis, and processing of customer inquiries and problems
- Interface between the consulting and development departments, customers, and external service providers
- Creation and coordination of individual solution concepts for customer inquiries and problems, as well as preparation of decision-making bases for the customer
- Direct support for customers in troubleshooting or assistance with using the Microsoft Dynamics 365 FSCM application
- Documentation of activities carried out in a ticket system
- Accompanying and conducting tests
Your profile
- Degree in IT (e.g., Business Informatics), an IT apprenticeship (e.g., IT Systems Management Assistant, IT Specialist), or comparable professional experience
- Knowledge in handling ERP systems, ideally Microsoft Dynamics 365 FSCM (or previous versions)
- Enjoy working in a team
- Excellent verbal and written communication skills
- Independent, customer- and solution-oriented working style
- High awareness of deadlines and quality
- Very good German and good English skills
