Your mission
You are the person who ensures that everything runs smoothly for us – and that colleagues can concentrate on their work instead of IT problems. With your support, you ensure security, peace of mind and a really good working atmosphere. We work with a modern cloud stack based on Microsoft 365, Azure, Dynamics 365 and Atlassian tools – on the latest hardware from Dell, Lenovo and Apple.- Supporting colleagues on site and remotely – within our service hours from 8 a.m. to 5 p.m.
- Processing 1st and 2nd level support tickets and quickly resolving technical challenges
- Managing user accounts, licences and onboarding/offboarding in our cloud environments
- Supporting the hardware lifecycle of notebooks, smartphones and peripherals (procurement, inventory, troubleshooting, returns)
- Forwarding more complex enquiries to the right contact persons and working closely with the team
- Supporting IT projects and the automation of internal IT processes
- Opportunity to take on additional responsibility in the service desk or in projects – depending on your interests and strengths
Your profile
- Training in the IT field (e.g. IT specialist for system integration) or comparable qualification; initial practical experience in IT support is an advantage
- Knowledge of Microsoft 365 (Entra, Intune, Exchange, Teams, Office) and Atlassian tools (Jira Service Management, Confluence)
- Structured, reliable and self-organised way of working – even when dealing with several tasks at once
- High service orientation, strong communication skills and enjoyment of teamwork
- Motivation and willingness to learn in order to familiarise yourself with new topics and actively contribute to the success of the company
- Very good German and good English skills
- Willingness to work with the team to cover our service hours at the Göttingen location
