Your mission
- Long-term support and proactive consulting for our Dynamics 365 CE customers (Sales, Customer Insights – Journeys, Customer Service, Field Service)
- Eliciting, analyzing, and specifying business and technical requirements together with customers, including clear documentation
- Ensuring stable operations: independently analyzing and resolving incidents
- Implementing minor adjustments and extensions directly in customer environments
- Delivering and/or supporting end-user trainings and creating training materials
- Continuously maintaining and enhancing solution and system documentation
- Optional: Actively shaping our internal service and AMS structures
Your profile
- Experience with Microsoft Dynamics 365 CE (Sales, Customer Insights – Journeys, Customer Service, Field Service), as a consultant or in a comparable role
- Hands-on experience with service/ticketing systems (e.g., Jira); ability to onboard quickly and systematically to new tools
- Strong communication skills, empathetic and respectful; confident in direct customer interactions
- Analytical, solution-oriented, and structured; focused on pragmatic, user-centric solutions
- Self-organized and responsible; a team player who enjoys collaboration
- Comfortable working with diverse IT and process requirements; eagerness to learn and develop
- Excellent German and good English skills
Interest in helping shape internal service and reporting processes
