Your mission
- Long-term support and proactive consulting for our Dynamics 365 CE customers (sales, customer insights, customer service, field service)
- Recording, analysing and specifying functional and technical requirements together with customers; including clear documentation
- Ensuring stable operation: independently analysing and resolving incidents
- Implementing minor adjustments and enhancements directly in customer systems
- Conducting or supporting user training and creating training materials
- Continuous maintenance and further development of solution and system documentation
- Optional: actively helping to shape our internal service and AMS structures
Your profile
- Experience in the Microsoft Dynamics 365 CE environment (Sales, Customer Insights – Journeys, Customer Service, Field Service); as a consultant or in a comparable role
- Practical experience with service/ticketing systems (e.g. Jira); quick and structured familiarisation with new tools
- Strong communication skills, empathetic and appreciative; confident in direct customer contact
- Analytical, solution-oriented and structured; focus on pragmatic, user-centred solutions
- Self-organised and responsible; team player who enjoys exchanging ideas
- Confident in dealing with different IT/process requirements; willingness to learn and desire for further development
- Very good German and good English skills
- Interest in helping to shape internal service and reporting processes
